Compassionate Pre-Need Family Advisor

Service Corporation International; Centerville (IA); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International in Centerville, OH is seeking a Family Service Counselor to generate leads, nurture relationships with families, and drive revenue through pre-need and at-need cemetery services. The role requires building trust, presenting solutions, and coordinating with funeral directors and location staff to deliver high-quality service.

You will engage families, manage referrals, and maintain strong follow-up to ensure satisfaction, while working some evenings and weekends

Qualifications

• 1-2 years of customer service or sales experience preferred
• Must be able to pass the Company’s internal presentation certification within thirty days of hire
• Ability to work a number of evenings and/or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province

Responsibilities

• Lead generation
• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity
• Builds relationships with families
• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests; builds trust-based relationships to earn referrals
• Earns the right to gain referrals to offer protection to protect family members and the family’s relatives and friends by educating them on the benefits of pre-planning
• Teamwork
• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates with funeral directors, location managers, and other staff to provide seamless, high quality service
• Reviews previous services and contacts with families to prepare to support current needs and/or sales
• Shares family concerns with the rest of the SCI team

Skills

Customer service

Sales experience

Education

High school diploma or equivalent

1-2 years of college

Tools

Driver’s license

Insurance license (if required)

Job description

Service Corporation International in Centerville, OH is seeking a Family Service Counselor to generate leads, nurture relationships with families, and drive revenue through pre-need and at-need cemetery services. The role requires building trust, presenting solutions, and coordinating with funeral directors and location staff to deliver high-quality service.

You will engage families, manage referrals, and maintain strong follow-up to ensure satisfaction, while working some evenings and weekends