Family Service & Pre-Need Sales Counselor

Service Corporation International; Gladstone (MO); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International is seeking a Family Service Counselor in the United States (Missouri, Gladstone). The role focuses on celebrating families by providing compassionate service, generating revenue through pre-need arrangements, and serving as the primary contact for families.

You will lead outreach, build trust, and collaborate with funeral directors to deliver seamless, high-quality care. The position requires strong communication, empathy, and customer service skills, with

Qualifications

• High school diploma or equivalent; 1-2 years of college or equivalent.
• 1-2 years of customer service or sales experience preferred.

Responsibilities

• Lead generation and prospecting for new client families.
• Obtain referrals from families served; build relationships.
• Explain services and present pre-need options to families.
• Maintain activity tracking to ensure productivity and follow-up.
• Respond to inquiries with empathy, professionalism, and timely communication.
• Collaborate with funeral directors and staff to deliver high-quality service.
• Prepare for appointments and ensure client satisfaction throughout the process.

Skills

Communication

Customer service

Sales

Lead generation

Networking

Empathy

Presentation

Time management

Education

High school diploma or equivalent

1-2 years of college

Tools

CRM software

Computers/General software

Job description

Service Corporation International is seeking a Family Service Counselor in the United States (Missouri, Gladstone). The role focuses on celebrating families by providing compassionate service, generating revenue through pre-need arrangements, and serving as the primary contact for families.

You will lead outreach, build trust, and collaborate with funeral directors to deliver seamless, high-quality care. The position requires strong communication, empathy, and customer service skills, with