Family Service Counselor for Pre-Need Planning

Service Corporation International; Alabama; On-site; USD 40,000 - 56,000; Full time

Job summary

Service Corporation International in Northport, AL is seeking a Family Service Counselor to support families by providing compassionate, personalized cemetery arrangements and explaining pre-need options. You will work with funeral directors and staff to ensure smooth service and revenue generation, while building lasting relationships with families.

The role requires strong communication, empathy, and the ability to manage evening or weekend hours.

Qualifications

• Customer service or sales experience preferred.
• Strong communication and listening abilities.
• Ability to present options with empathy and clarity.

Responsibilities

• Prospect families and generate leads through referrals and networking.
• Provide personalized service and present cemetery and pre-need options.
• Coordinate with funeral directors and location staff to ensure seamless service.
• Build trust-based relationships and follow up with families.
• Maintain accurate records of contacts and appointments.
• Work evenings and weekends as required.

Skills

Customer Service

Sales Experience

Communication Skills

Empathy

Education

High school diploma

1-2 years college

Tools

Computer literacy

Job description

Service Corporation International in Northport, AL is seeking a Family Service Counselor to support families by providing compassionate, personalized cemetery arrangements and explaining pre-need options. You will work with funeral directors and staff to ensure smooth service and revenue generation, while building lasting relationships with families.

The role requires strong communication, empathy, and the ability to manage evening or weekend hours.