Compassionate Medical Front Desk Coordinator

FLORIDA PHYSICIAN SPECIALISTS LLC; Jacksonville (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Florida Physician Specialists LLC is hiring a Front Desk Receptionist for Kasraeian Urology. The role involves greeting patients, answering calls, checking patients in/out, and ensuring confidentiality in a medical office environment.

Responsibilities include collecting and verifying personal data, updating records, maintaining a tidy lobby, and directing messages to appropriate staff. High service orientation and HIPAA awareness are essential.

Qualifications

• Prior customer service experience in a healthcare setting.
• Prior front desk experience in a medical office setting.
• Excellent communications skills, both verbally and in writing.
• Energetic, enthusiastic and cheerful disposition.
• Ability to handle sensitive and confidential information.
• Computer proficiency is required.

Responsibilities

• Greet all patients at the front desk (and on the phone) promptly upon their arrival and offer immediate assistance.
• Always represent the practice with a positive and helpful disposition.
• Collect patient personal data and insurance information.
• Confirm information on file is correct with all returning patients and update if necessary.
• Ensure waiting area and lobby are tidy and presentable.
• Direct calls to other departments as needed and relay necessary messages to staff.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Customer service

Front desk experience

Communication skills

Confidentiality / HIPAA

Computer proficiency

Education

High School Diploma or equivalent

Job description

Florida Physician Specialists LLC is hiring a Front Desk Receptionist for Kasraeian Urology. The role involves greeting patients, answering calls, checking patients in/out, and ensuring confidentiality in a medical office environment.

Responsibilities include collecting and verifying personal data, updating records, maintaining a tidy lobby, and directing messages to appropriate staff. High service orientation and HIPAA awareness are essential.