Compassionate Admin & Sales Specialist

Everstory-Partners; Ridgway (Elk County); On-site; USD 38,000 - 52,000; Full time

Job summary

Everstory Partners, based in Ridgway, PA, seeks an organized Administrative/Customer Service Coordinator to support our teams, answer phones, schedule appointments, and assist with onboarding and location leadership. You will handle contracts, banking duties, cemetery orders, CRM data entry, records, and basic HR coordination.

The role requires strong communication, confidentiality, and time-management skills, plus a valid driver’s license and at least one year in administration or customer

Qualifications

• Multiline phone handling and professional communication required.
• Typing 40 wpm with high accuracy; data-entry proficiency.
• Proficient with Word and Excel; basic math and numeric accuracy.
• Confidentiality and strong customer service skills.
• Strong organizational and time-management abilities.
• Ability to multitask and work independently or in a team.
• Valid state driver's license and reliable personal vehicle.
• High school equivalency or diploma required.
• At least one year in administration or customer service.
• Ability to work holidays, evenings, weekends as needed.

Responsibilities

• Answer phones and schedule appointments.
• On-board team members and support location leadership.
• Contract processing and quality control; verify validity.
• Banking duties: cash receipts, deposits, and card transactions.
• Cemetery IOA processing and adherence to policies.
• Sell at-need and pre-need cemetery products; meet with families.
• Enter and track sales using Everstory CRM.
• File maintenance and record keeping; scan documents.
• Coordinate onboarding responsibilities for HR as needed.
• Process accounts payable and receivable; manage invoices.
• Provide deeds and certificates to Sales Management weekly.
• Manage memorial orders and park service work orders.
• Participate in daily White Board meetings; reporting tasks.

Skills

Phone skills

Data entry 40 wpm

MS Office

Customer service

Organizational skills

Multitasking

Independent/Team work

Driver's license

High school diploma

Admin/Customer service experience

Education

High School diploma or equivalent

Tools

Word

Excel

Google Workspace

Job description

Everstory Partners, based in Ridgway, PA, seeks an organized Administrative/Customer Service Coordinator to support our teams, answer phones, schedule appointments, and assist with onboarding and location leadership. You will handle contracts, banking duties, cemetery orders, CRM data entry, records, and basic HR coordination.

The role requires strong communication, confidentiality, and time-management skills, plus a valid driver’s license and at least one year in administration or customer