Asst. Manager

Jobs2Web; Irvine (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Irvine Company Apartment Communities is looking for an Assistant Community Manager to support daily operations and drive a customer-service oriented culture across residents, prospects, vendors and employees.

You will help with move-in/out, renewals, evictions, and lease documents while supervising a team and ensuring property standards and compliance are maintained. Multilingual abilities are a plus.

Qualifications

• High School Diploma required.
• 1+ year experience in customer service; leasing experience preferred.
• Ability to work evenings, weekends and holidays.
• Valid driver’s license and valid vehicle insurance.
• Regular, consistent and timely attendance required.
• Strong verbal and written English communication; multilingual ability is a plus.

Responsibilities

• Lead day-to-day operations alongside Community Manager and drive customer service excellence.
• Train, onboard, and develop team members to sustain employee engagement and retention.
• Assist residents with ICAC processes including move-in/out, transfers, and renewals; process applications.
• Handle resident complaints and communicate resolutions to leadership.
• Oversee ledger activities including fee adjustments and invoicing, and complete month-end delinquency reviews.
• Conduct property inspections and maintain Irvine Company standards through regular walks.
• Track key performance metrics and implement plans to meet targets; participate in audits and policy compliance.

Skills

Customer service

Team leadership

Training & development

Communication skills

English proficiency

Multilingual ability

Education

High School Diploma

Job description

Position Summary:

Assists the Community Manager in leading the team. Responsible for day to day operational and sales responsibilities involving residents such as resolving resident concerns, move-in/out process, renewals, evictions and other resident related items

• Creates a customer service focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns; leads by example and ensures a proactive approach is adopted for all key customer touch points.
• Responsible for training, onboarding, and development of all team members with focus on employee engagement and retention.
• Assists new/existing residents with all ICAC processes including move-in/out, transfers and renewals, FAS, lease agreements. Process resident applications, lease documents as needed.
• Handles all resident complaints, identify solutions and communicate to leadership.
• Oversees ledger management to include adding/waiving fees and process company invoicing.
• Completes delinquency review, accounting month-end and process evictions according to company policy.
• Tracks NPS and Yelp scores daily.
• Ensures the condition and quality of the communities meet the Irvine Company standards at all times. Works with the team to ensure overall property maintenance is kept up through regular property walks and property quality inspections.
• Monitors key performance metrics; ensure plans are in place to achieve company targets.
• Completes audits and community inspections to ensure policies, procedures and corporate compliance are followed at all times.
• Responsible for healthy collaboration and partnership with other departments within Apartments and across divisions.

Variances in responsibilities may exist by community type:

• Assist with leasing responsibilities as needed.

Minimum Qualifications / Other Expectations:

• High School Diploma
• Min. 1 year experience in customer service environment; leasing experience preferred.
• Ability to work evenings, weekends and holidays
• Valid driver’s license; valid vehicle insurance
• Regular, consistent and timely attendance is required
• Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus.

About Us:

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.