Resident Services Lead: Customer Care & Ops

Irvine Company; Aliso Viejo (CA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Health benefits

Job summary

Irvine Company Apartment Communities is seeking an Assistant Manager to oversee daily operations for the Vista Bella community, handle resident escalations, and uphold service standards.

You will train the Resident Services team, ensure SOP compliance, and manage administrative tasks in the operating platform, while leveraging CRM/ERP tools to enhance the resident experience. Travel between communities may be required daily.

Qualifications

• 2–5 years of relevant work experience.
• Experience with customer service and operations in a multi-site environment.

Responsibilities

• Provides excellent customer service by anticipating customer’s needs and resolving questions promptly.
• Supervises common areas and vacant units to company standards, identifying hazards.
• Oversees administrative resident services tasks and retention activities with accurate documentation.
• Provides hands-on training and mentorship to resident services associates to drive performance.
• Ensures audit compliance to SOPs.
• Executes administrative accounting processes for the operating unit.
• Drives efficiency by adopting and maximizing use of technologies.

Skills

Google Suite

CRM/ERP systems

Communication

Education

High School Diploma / GED

Tools

Salesforce

RealPage

Coupa

Job description

Irvine Company Apartment Communities is seeking an Assistant Manager to oversee daily operations for the Vista Bella community, handle resident escalations, and uphold service standards.

You will train the Resident Services team, ensure SOP compliance, and manage administrative tasks in the operating platform, while leveraging CRM/ERP tools to enhance the resident experience. Travel between communities may be required daily.