On-Site Community & Leasing Manager

Irvine Company; Irvine (CA); Presencial; USD 40 000 - 51 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid time off

401(k) matching

Health benefits

Resumo da oferta

Irvine Company Apartment Communities is seeking an on-site team leader to assist the Community Manager with daily operations, resident relations, and lease processes. You’ll drive service excellence, support move-in/out, renewals, and invoicing, while maintaining standards across 1550 units.

The role requires at least 1 year in customer service, a valid driver’s license, and strong English communication. Evening/weekend availability and attendance are expected.

Qualificações

• Minimum 1 year experience in a customer service environment.
• Leasing experience preferred.
• Must have a valid driver's license and vehicle insurance.
• Clear English communication, written and spoken. Multilingual a plus.

Responsabilidades

• Create a customer service focused culture for residents, prospects, vendors and employees.
• Lead onboarding and development of team members to boost engagement and retention.
• Assist new/existing residents with all ICAC processes including move-in/out, transfers and renewals.
• Handle resident complaints and communicate solutions to leadership.
• Oversee ledger management and invoicing processes.
• Complete delinquency review and eviction processing per policy.
• Monitor NPS and Yelp scores; ensure property standards and maintenance.

Conhecimentos

Customer service

Leasing experience

Driver's license

English communication

Flexible schedule

Attendance

Formação académica

High School Diploma

Descrição da oferta de emprego

Irvine Company Apartment Communities is seeking an on-site team leader to assist the Community Manager with daily operations, resident relations, and lease processes. You’ll drive service excellence, support move-in/out, renewals, and invoicing, while maintaining standards across 1550 units.

The role requires at least 1 year in customer service, a valid driver’s license, and strong English communication. Evening/weekend availability and attendance are expected.