Senior Community Operations Leader

Irvine Company Chicago; San Jose (CA); On-site; USD 135,000 - 169,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Health benefits

Job summary

Irvine Company Apartment Communities seeks a General Manager to lead operations for a community or multiple properties, overseeing leasing, maintenance and resident services with a focus on service excellence and financial performance.

Role requires 5–7 years of related experience, budgeting acumen, and strong leadership. California driver’s license required; travel may be needed. The company emphasizes equal opportunity and employee development.

Qualifications

• Education & Experience: High school diploma; Bachelor's degree preferred.
• 5-7 years related experience; business and financial acumen with ability to read and interpret financial statements.
• Industry certifications preferred (CPM, Real Estate License).
• Valid California driver’s license; continuous vehicle liability insurance required.
• Clear English communication; multilingual ability a plus.
• Ability to work evenings, weekends and holidays; occasional travel.

Responsibilities

• Creates a customer service focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns; leads by example and ensures a proactive approach is adopted for all key customer touch points.
• Provides leadership to onsite leadership team to ensure goals/expectations are achieved.
• Responsible for training, onboarding, and development of all team members with focus on employee engagement and retention.
• Manages financial performance of property to include budget variances and input for budget/forecast planning; identifies opportunities to increase revenue.
• Oversees all property operations including leasing, maintenance and resident services.
• Ensures the condition and quality of the communities meet Irvine Company standards.
• Monitors/evaluates key metrics; creates renewal and leasing goals; monitors NTVs and NPS; follows up as needed.
• Performs audits and community inspections to ensure policies and procedures are followed.
• Partner with Irvine Company Apartment Development to achieve KPIs during reinvestment projects.
• Collaborates with other departments within Apartments and across divisions.

Skills

Leadership

Budgeting

Financial acumen

Communication

Team development

Education

High school diploma

Bachelor's degree preferred

Job description

Irvine Company Apartment Communities seeks a General Manager to lead operations for a community or multiple properties, overseeing leasing, maintenance and resident services with a focus on service excellence and financial performance.

Role requires 5–7 years of related experience, budgeting acumen, and strong leadership. California driver’s license required; travel may be needed. The company emphasizes equal opportunity and employee development.