Community Operations & Member Experience Associate

FirstService Residential; Fairfax (VA); On-site; USD 43,000 - 47,000; Full time

Job summary

FirstService Residential in Fairfax, VA is seeking an Assistant Community Manager to support management of Community Association operations and deliver exceptional customer service to owners, residents, clients and vendors.

The role involves maintaining records, coordinating meetings, assisting with financial tasks, bid processes, inspections, and calendar planning, along with standard office duties and potential overtime. Compensation is $31.00 - $34.00 per hour with full benefits.

Qualifications

• College degree or equivalent work experience required.
• Minimum of 2 years’ experience in a customer service environment.
• Strong organizational skills.
• Strong written and verbal communication skills.
• Excellent computer skills including email, Word, Excel and PowerPoint.
• Knowledge of basic accounting/budgeting procedures.

Responsibilities

• Provide exceptional customer service to clients and vendors at all times.
• Respond to inquiries and provide resolution to questions or concerns in timely fashion.
• Assist with the daily general financial management and recordkeeping.
• Assist with bid process.
• Conduct regular inspections of site, where needed.
• Maintain all records in Connect including work orders, resident information, Association documents, community information.
• Attend all Board meetings, where necessary.
• Assist with preparation of Board meeting agenda, monthly management report and all other reports and material needed for Board Packet.

Skills

Customer service

Organizational skills

Communication skills

Microsoft Office

Recordkeeping

Multitasking

Education

College degree

Tools

Excel

Word

PowerPoint

Job description

FirstService Residential in Fairfax, VA is seeking an Assistant Community Manager to support management of Community Association operations and deliver exceptional customer service to owners, residents, clients and vendors.

The role involves maintaining records, coordinating meetings, assisting with financial tasks, bid processes, inspections, and calendar planning, along with standard office duties and potential overtime. Compensation is $31.00 - $34.00 per hour with full benefits.