Community-Impact Eligibility Specialist & Case Manager

Knowledge Services; Rockville (IN); On-site; USD 19,000 - 27,000; Full time

Job summary

Knowledge Services in Rockville, IN is seeking an Eligibility Specialist to assist Indiana residents applying for TANF, SNAP and Medicaid. You will gather data, verify information, obtain releases and medical records, and enter data into the state system.

The role emphasizes accurate processing, policy knowledge, strong customer service, and the ability to work independently in a fast-paced government environment.

Qualifications

• Bachelor or Associate degree in Counseling or Social Services preferred; HS diploma or GED required.
• Experience in social services or related government work is desirable.
• Strong written and verbal communication and customer service skills.
• Proficiency with Microsoft Office and basic math skills.

Responsibilities

• Gathers data for all relevant assistance programs either face-to-face or via phone with clients.
• Verify information is gathered accurately and meets state policies.
• Obtain release forms and medical records as needed.
• Verify income, assets, and other financial/legal documents.
• Review regulations and program requirements with clients.
• Utilize automated program to determine eligibility of state assistance programs.
• Data entry into state database.
• Respond to all inquiries via phone or email.

Skills

Highly organized

Analytical

Strong written and verbal skills

Customer service

Microsoft Office

Basic math

Case management

Independent worker

Education

Bachelor or Associate degree in Counseling or Social Services

High School Diploma or GED

Tools

Microsoft Office

Job description

Knowledge Services in Rockville, IN is seeking an Eligibility Specialist to assist Indiana residents applying for TANF, SNAP and Medicaid. You will gather data, verify information, obtain releases and medical records, and enter data into the state system.

The role emphasizes accurate processing, policy knowledge, strong customer service, and the ability to work independently in a fast-paced government environment.