On-Site Eligibility & Case Manager - Medicaid & SNAP

Knowledge Services; Indianapolis (IN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Benefits

40-hour work week

On-site in Indianapolis

Job summary

Knowledge Services is seeking an Eligibility Specialist to work on-site in Indianapolis, IN. You will process applications, handle inbound calls from Medicaid, SNAP, and TANF applicants, and perform case maintenance in line with FSSA policies.

The role requires strong data-entry and communication skills, with priority given to Indiana eligibility experience and a solid understanding of program rules. Enjoy a 40-hour week with competitive benefits.

Qualifications

• High School Diploma, GED or equivalent certification required. Some college preferred.
• Experience with social services preferred; Indiana Eligibility experience strongly preferred.
• Strong critical thinking and problem-solving skills.
• Able to work in a fast-paced, deadline-oriented work environment.

Responsibilities

• Applies eligibility rules and regulations when evaluating information submitted by customers in support of initial or continuing eligibility determination.
• Checks various system interfaces and exchanges to verify customer information.
• Assist in answering all incoming phone calls from customers.
• Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.
• Contacts customers to clarify eligibility information if necessary.
• Displays excellent communication skills, and an understanding of human behavior to establish a positive contact atmosphere.
• May educate customers on basic program services and eligibility requirements.
• Meet QA and other key performance metrics.
• Maintains updated knowledge of project and corporate policies and procedures.
• Verifying data, reviewing case information, and preparing it for case disposition by the State Eligibility Consultant.
• Reprocesses applications, including case repair, and missing information responses in an accurate and timely manner.
• Identify risk by escalating to management and routing technical issues to the appropriate staff.
• Meet all performance requirements associated with eligibility processes.
• Perform other duties as assigned by management.

Skills

Critical thinking

Problem solving

Communication skills

Data entry

Teamwork

Attention to detail

Education

High School Diploma or GED

Some college preferred

Job description

Knowledge Services is seeking an Eligibility Specialist to work on-site in Indianapolis, IN. You will process applications, handle inbound calls from Medicaid, SNAP, and TANF applicants, and perform case maintenance in line with FSSA policies.

The role requires strong data-entry and communication skills, with priority given to Indiana eligibility experience and a solid understanding of program rules. Enjoy a 40-hour week with competitive benefits.