Community Front Desk & Guest Services Specialist

Hallie Q Brown Community Center, Inc.; Saint Paul (MN); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

PTO + 11 holidays

Health insurance for you and family

HSA option

Life insurance included

AD&D & LTD coverage

Retirement plan 5% match

MACC tuition discount & university-fac

Job summary

Hallie Q. Brown is hiring a Front Desk Receptionist to provide warm, attentive, and professional hospitality to everyone who walks through their doors or reaches out by phone or email, while also providing reliable administrative support that keeps daily operations running smoothly.

As a first point of contact for community members, participants, partners, vendors, and staff, this role plays a critical part in creating a welcoming, organized, and supportive experience for all.

Qualifications

• High school diploma or GED required.
• Experience in customer service or administration preferred.
• Interest in human services nonprofit sector helpful.
• Knowledge of the Rondo area and HQB history desired.
• Provide exceptional service to people of diverse backgrounds.
• Excellent organizational and multitasking abilities.
• Strong written and verbal communication.
• Willingness to learn new systems quickly.
• Ability to work independently and set priorities.
• Driver's license and reliable transportation.

Responsibilities

• Serve as the first point of contact for visitors, members, and callers.
• Direct and orient visitors to the right person, program, or location.
• Interact with empathy, patience, and genuine care.
• Answer, screen, and route calls and emails promptly.
• Manage reception area, waiting space, and meeting room schedules.
• Sign in and direct visitors per front desk and safety procedures.
• Balance firmness and kindness enforcing policies as needed.
• Coordinate deliveries, mail, and items to staff promptly.
• Maintain knowledge of HQB history, programs, and services.
• Provide day-to-day administrative support (data entry, filing, copying).
• Assist with scheduling of meeting rooms and appointments.
• Coordinate office supply inventory and orders.
• Prepare materials for meetings, events, and programs.
• Update front desk procedures and communication protocols.
• Assist with basic tech troubleshooting and IT needs escalation.
• Assist onboarding new visitors, volunteers, or participants.
• Identify and resolve small operational issues before they grow.
• Maintain regular and punctual attendance.

Skills

Customer service

Hospitality

Reception

Administrative support

Communication skills

Education

High school diploma or GED

Job description

Hallie Q. Brown is hiring a Front Desk Receptionist to provide warm, attentive, and professional hospitality to everyone who walks through their doors or reaches out by phone or email, while also providing reliable administrative support that keeps daily operations running smoothly.

As a first point of contact for community members, participants, partners, vendors, and staff, this role plays a critical part in creating a welcoming, organized, and supportive experience for all.