Receptionist / Guest Services

Coma Coffee Roasters; Town of Schroeppel (NY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Flexible scheduling

Tips/bonuses potential

Growth opportunities

Job summary

Coma Coffee Roasters is seeking a friendly Receptionist / Guest Services team member to be the first point of contact for guests. You will greet visitors, manage the front desk, answer phones, and assist with reservations and guest requests to ensure a seamless experience.

The role emphasizes a welcoming presence, excellent communication, and the ability to multitask in a fast-paced environment. Flexible scheduling and opportunities to grow in hospitality await the right candidate.

Qualifications

• Friendly, positive attitude and professional appearance.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and stay calm in a busy environment.
• Basic computer and phone system proficiency.
• Previous front desk, receptionist, or guest services experience preferred, but not required.
• High school diploma or equivalent.

Responsibilities

• Greet guests warmly and professionally upon arrival.
• Answer phones, take messages, and handle inquiries with accuracy and courtesy.
• Assist with reservations, check-ins, check-outs, and guest requests.
• Maintain a clean, organized, and welcoming front desk and lobby area.
• Communicate effectively with other departments to fulfill guest needs.
• Handle administrative tasks such as filing, data entry, and scheduling appointments.
• Resolve guest issues or concerns promptly and professionally.
• Stay informed about services, promotions, and local recommendations to assist guests.

Skills

Front desk

Guest services

Multitasking

Communication

Organization

Basic computer skills

Education

High school diploma

Tools

Phone system

Job description

We’re looking for a friendly, organized, and professional Receptionist / Guest Services team member to be the first point of contact for our guests. If you’re passionate about hospitality, love making people feel welcome, and can juggle tasks with a smile, we’d love to meet you.

Position Overview:

As the Receptionist / Guest Services representative, you’ll be responsible for greeting guests, managing front desk operations, and ensuring a positive and seamless experience from the moment someone walks through the door.

Key Responsibilities:

• Greet guests warmly and professionally upon arrival
• Answer phones, take messages, and handle inquiries with accuracy and courtesy
• Assist with reservations, check-ins, check-outs, and guest requests
• Maintain a clean, organized, and welcoming front desk and lobby area
• Communicate effectively with other departments to fulfill guest needs
• Handle administrative tasks such as filing, data entry, and scheduling appointments
• Resolve guest issues or concerns promptly and professionally
• Stay informed about services, promotions, and local recommendations to assist guests

What We’re Looking For:

• Friendly, positive attitude and professional appearance
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to multitask and stay calm in a busy environment
• Basic computer and phone system proficiency
• Previous front desk, receptionist, or guest services experience preferred, but not required
• High school diploma or equivalent

Why You’ll Love Working Here:

• Supportive, team-oriented environment
• Competitive pay and potential for tips or bonuses
• Opportunities for growth in hospitality or administrative roles
• Flexible scheduling
• A chance to make a lasting impression on every guest