Community Experience Specialist

IWG plc; Wilmington (NC); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Work life balance

Paid time off

Company holidays

401K with company match

Health care

Bonus plan

Job summary

IWG plc is seeking a Community Associate in Wilmington, NC to support customers and maintain the center. You will handle daily tasks, assist with Wi‑Fi/projector needs, manage inquiries, and ensure services are billed accurately while contributing to a welcoming, well-organized workspace.

The role emphasizes strong communication, multitasking, and relationship-building, with a focus on delivering excellent customer service and maintaining an efficient center environment.

Qualifications

• Experience delivering high-quality customer service
• Ability to manage multiple tasks in a dynamic environment
• Excellent communication and relationship-building skills
• Legally eligible to work in the United States and 18+ years old

Responsibilities

• Assist customers with onboarding and day-to-day requests
• Manage center operations and bookings
• Coordinate events and internal communications
• Process invoices and service tickets

Skills

Communication

Customer service

Empathy

MS Office

Tools

MS Office

Job description

IWG plc is seeking a Community Associate in Wilmington, NC to support customers and maintain the center. You will handle daily tasks, assist with Wi‑Fi/projector needs, manage inquiries, and ensure services are billed accurately while contributing to a welcoming, well-organized workspace.

The role emphasizes strong communication, multitasking, and relationship-building, with a focus on delivering excellent customer service and maintaining an efficient center environment.