Community Concierge & Events Specialist

Regus; Wilmington (DE); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Work life balance

Paid time off

11 Company Holidays per year

401K with company match

Health care for full-time team members

Bonus plan

Job summary

IWG in Wilmington, DE, is seeking a Community Associate to serve customers at the center, manage administrative tasks, and help maintain a welcoming, productive space.

You will greet members, assist with Wi-Fi, directions, event setup, and invoicing, while coordinating with the City Manager and supporting a network of local businesses. This role emphasizes service, teamwork, and reliability.

Qualifications

• Minimum 1 year of customer service experience.
• Good communication and empathetic approach to customers.
• Ability to work under changing conditions and multitask.

Responsibilities

• Welcome and assist customers within the center.
• Help with Wi‑Fi codes, directions, and projector setup.
• Ensure services are properly charged and invoices are accurate.
• Plan and support in‑center events and networking activities.
• Maintain center tidiness and assist with day‑end wrap‑up.

Skills

Customer service

Communication

Relationship building

Problem solving

Adaptability

Tools

MS Office

Job description

IWG in Wilmington, DE, is seeking a Community Associate to serve customers at the center, manage administrative tasks, and help maintain a welcoming, productive space.

You will greet members, assist with Wi-Fi, directions, event setup, and invoicing, while coordinating with the City Manager and supporting a network of local businesses. This role emphasizes service, teamwork, and reliability.