Community Experience Specialist

IWG plc; Glendale (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Work life balance

Paid time off

Company holidays

401K

Health care

Bonus plan

Career development

Professional community

Job summary

IWG plc in Glendale, Wisconsin, is seeking a Community Associate to manage daily tasks, assist customers, and support center operations. You will handle inquiries, setup needs, and invoicing while helping organize networking events and maintaining a welcoming workspace.

The role emphasizes multitasking, strong communication, and a friendly, proactive approach to service, with a focus on delivering an exceptional customer experience in a vibrant community setting.

Qualifications

• Strong communication and customer service orientation with 1+ years experience.
• Ability to take ownership and resolve problems.
• Positive, enthusiastic attitude and adaptability to changing conditions.
• Proficiency with MS Office and basic IT equipment.
• Legally eligible to work in the United States and 18+ years old.

Responsibilities

• Assist customers with requests from Wi‑Fi changes, deliveries, and directions.
• Coordinate calls, route inquiries, and ensure billing accuracy for services.
• Prepare for and support networking events, create invitations and posters.
• Close the day by tidying the center and guiding groups to dining options.

Skills

Customer service

Problem solving

Adaptability

MS Office

Eligibility to work

Job description

IWG plc in Glendale, Wisconsin, is seeking a Community Associate to manage daily tasks, assist customers, and support center operations. You will handle inquiries, setup needs, and invoicing while helping organize networking events and maintaining a welcoming workspace.

The role emphasizes multitasking, strong communication, and a friendly, proactive approach to service, with a focus on delivering an exceptional customer experience in a vibrant community setting.