Community Experience Specialist

IWG plc; Worcester (MA); Hybrid; USD 26,000 - 33,000; Full time

Benefits offered by this job

Work life balance

Paid time off

11 Company Holidays per year

401K with company match

Health care for full-time teammates

Job summary

IWG plc in Worcester, MA is seeking a Community Associate to support our center's daily operations and deliver exceptional customer service to members and visitors.

You will greet customers, handle requests like Wi-Fi codes, package inquiries, room directions, and set up for meetings, while ensuring smooth billing processes. This role offers a friendly work environment with balanced hours.

Qualifications

• 1+ year of customer service experience.
• Ability to manage multiple tasks and priorities.
• Legally eligible to work in the United States and at least 18 years old.

Responsibilities

• Assist customers with day-to-day needs and inquiries in the center.
• Set up and support events and meetings; help with logistics and AV equipment.
• Ensure accurate invoicing by coordinating with service portals and billing.

Skills

Customer service

Strong communication

Problem solving

Tools

MS Office

Job description

IWG plc in Worcester, MA is seeking a Community Associate to support our center's daily operations and deliver exceptional customer service to members and visitors.

You will greet customers, handle requests like Wi-Fi codes, package inquiries, room directions, and set up for meetings, while ensuring smooth billing processes. This role offers a friendly work environment with balanced hours.