Community Experience Specialist

Regus Management Group, LLC; Birmingham (AL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Work life balance

Paid time off

Company holidays

401K with company match

Health care for full-time

Job summary

IWG is seeking a Community Associate in Birmingham, AL to work with a diverse customer base, manage daily center operations, and ensure a smooth visitor experience. You will handle inquiries on WiFi, packages, directions, and projector setup, while coordinating invoices and service requests.

The role offers a stable, full-time position with a supportive team and opportunities for growth. Join a world-class workspace network and contribute to a welcoming community that helps customers focus on

Qualifications

• 1+ years of customer service experience preferred.
• Ability to manage multiple tasks and provide great service.
• Legally eligible to work in the United States, age 18+.

Responsibilities

• Assist customers in the center, addressing inquiries and needs.
• Help with day-to-day center operations, including setup and directions.
• Process tasks such as billing, invoicing, and ticketing in the service portal.
• Support networking events and maintain a welcoming center environment.

Skills

Customer service

Multitasking

Communication

MS Office

Problem solving

Tools

MS Office

Job description

IWG is seeking a Community Associate in Birmingham, AL to work with a diverse customer base, manage daily center operations, and ensure a smooth visitor experience. You will handle inquiries on WiFi, packages, directions, and projector setup, while coordinating invoices and service requests.

The role offers a stable, full-time position with a supportive team and opportunities for growth. Join a world-class workspace network and contribute to a welcoming community that helps customers focus on