Community Experience Lead - Center Concierge

Regus; Provo (UT); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Work life balance

Paid time off

11 paid company holidays

401K with company match

Health care for full-time team members

Quarterly bonus program

Job summary

IWG is seeking a Community Associate for our Provo center. You will welcome customers and handle day-to-day requests, helping to maintain a smooth operation so clients can focus on their business.

You will juggle multiple tasks—from assisting with Wi‑Fi, directions, and packages to billing, service tickets, and local networking events. A friendly communicator with basic MS Office skills thrives here.

Qualifications

• 1+ years of customer service experience
• Good communication and relationship-building skills
• Ability to own problems and find solutions
• Positive, enthusiastic, and adaptable to fast-changing situations
• Experience with MS Office and basic IT equipment

Responsibilities

• Assist customers with Wi-Fi codes, directions, and package inquiries
• Ensure services are billed accurately and invoices are correct
• Open tickets in the service portal for issues and requests
• Organize center events and networking activities for customers
• Support day-to-day operations and maintain a tidy, welcoming space

Skills

Customer service

Communication

Ownership mindset

Adaptability

Tools

MS Office

Job description

IWG is seeking a Community Associate for our Provo center. You will welcome customers and handle day-to-day requests, helping to maintain a smooth operation so clients can focus on their business.

You will juggle multiple tasks—from assisting with Wi‑Fi, directions, and packages to billing, service tickets, and local networking events. A friendly communicator with basic MS Office skills thrives here.