Community Experience Coordinator

IWG plc; Boca Raton (FL); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Work life balance (no nights/weekends)

Generous paid time off

11 Paid Company Holidays per year

Competitive 401K with company match

Health care for full-time team members

Quarterly bonus plan

Hourly rate $18.94

Bright and inspiring work environment

Training and development opportunities

Professional workplace community (cas.

Job summary

IWG plc, based in Boca Raton, is seeking a Community Associate to welcome and support customers at the center, handling daily inquiries and ensuring a smooth operation.

You will coordinate tasks across services, assist with room setups, Wi‑Fi, invoices, and event planning while maintaining a friendly, professional environment. This on-site role offers a balanced schedule, growth opportunities, and a comprehensive benefits package.

Qualifications

• 1+ years of customer service experience.
• Ability to manage multiple tasks while delivering excellent service.
• Strong communication and interpersonal skills.
• Empathetic and able to understand customer needs.
• Proactive problem-solving and ownership mindset.
• Positive, adaptable, and able to thrive in a fast-paced environment.

Responsibilities

• Assist customers at the center with day-to-day inquiries and requests.
• Help customers with Wi‑Fi codes, directions, and meeting room setup.
• Process invoices and ensure accurate charges for services.
• Coordinate events and postings for networking opportunities.
• Maintain a welcoming, organized center and assist colleagues as needed.
• Support scheduling and follow-up communications with customers.

Skills

Customer service

Multitasking

Communication

Empathy

Ownership of problems

Adaptability

Tools

MS Office

Job description

IWG plc, based in Boca Raton, is seeking a Community Associate to welcome and support customers at the center, handling daily inquiries and ensuring a smooth operation.

You will coordinate tasks across services, assist with room setups, Wi‑Fi, invoices, and event planning while maintaining a friendly, professional environment. This on-site role offers a balanced schedule, growth opportunities, and a comprehensive benefits package.