Community & Guest Experience Coordinator

IWG plc; Reno (NV); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Work life balance

Sick and vacation PTO

11 Company Holidays

401K with company match

Health insurance

Bonus program

Training and development

Job summary

IWG plc is seeking a Community Associate to support customers and maintain a thriving center. You will manage daily tasks, assist customers with inquiries, and ensure smooth operations from opening to close.

You’ll coordinate setup, billing inquiries, and center services while delivering a welcoming experience. The role offers a stable environment with opportunities for networking events, training, and career growth within a global workspace network.

Qualifications

• Excellent customer service and communication skills.
• Proven ability to multitask and handle multiple customer requests.
• Proficient with MS Office and basic IT equipment.

Responsibilities

• Greet and assist customers as they enter the center.
• Set up rooms, projectors, and other equipment for events and meetings.
• Handle inquiries about packages, Wi‑Fi, directions, and services; escalate when needed.

Skills

Customer service

Communication

MS Office

Multitasking

Problem solving

Job description

IWG plc is seeking a Community Associate to support customers and maintain a thriving center. You will manage daily tasks, assist customers with inquiries, and ensure smooth operations from opening to close.

You’ll coordinate setup, billing inquiries, and center services while delivering a welcoming experience. The role offers a stable environment with opportunities for networking events, training, and career growth within a global workspace network.