Community Engagement & Events Specialist

lululemon; Plano (TX); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health benefits

PTO

Retirement plan matching

Employee discount

Fitness classes

Parenthood top-up

Development programs

Mentorship programs

Job summary

lululemon is seeking a Community Specialist to execute the store's community strategy, engaging with the community through relationships, events, and activities including product seeding and studio partnerships. You will nurture ambassadors and partners while delivering a world-class guest experience on the shop floor.

You will collaborate with store leadership to activate community foundations and drive guest acquisition and retention, while supporting omnichannel programs and data-driven

Qualifications

• 1 year of experience in customer service or engagement.
• Experience in grassroots marketing or brand engagement.
• Ability to build local relationships with partners.
• Strong guest experience focus.

Responsibilities

• Collaborate with store leadership to bring Community strategy, through the pillars of community foundations, and guest experience to life.
• Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners, lululemon Studio partner studios) to increase new guest acquisition and guest retention.
• Engage with the local community to identify future Ambassador or partner opportunities and to increase the store’s standing as a community hub.
• Connect with guests on the floor to assess their unique needs, provide technical product education, and incorporate omnichannel programs into a seamless end-to-end guest experience.
• Attend, support, and/or host local and regional Community events.
• Execute the product seeding strategy through community partners and Ambassadors.
• Review community relevant business data and metrics to identify and share insights and recommendations with store leadership regarding Community events, projects, or initiatives.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.

Skills

Customer service

Community engagement

Grassroots marketing

Brand engagement

Guest experience

Education

High school diploma or GED

Job description

lululemon is seeking a Community Specialist to execute the store's community strategy, engaging with the community through relationships, events, and activities including product seeding and studio partnerships. You will nurture ambassadors and partners while delivering a world-class guest experience on the shop floor.

You will collaborate with store leadership to activate community foundations and drive guest acquisition and retention, while supporting omnichannel programs and data-driven