Community Engagement & Events Lead

lululemon; Alexandria (VA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan

Employee discount

Fitness classes

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon is seeking a Community Specialist to execute the store’s community strategy by engaging with local partners, ambassadors, and studios. You will seed products through partners and events while building strong relationships to drive guest acquisition and retention.

In this role you will deliver a world-class guest experience on the floor, bringing a community perspective to every interaction and collaborating with leadership to strengthen the store’s status as a community hub.

Qualifications

• 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement or community building.
• Education: High school diploma/GED/equivalent, or above.
• Must be legally authorized to work in the country in which the store is located.
• Must have the ability to travel to assigned store with reliable transportation methods.

Responsibilities

• Collaborate with store leadership to bring Community strategy, through the pillars of community foundations, and guest experience to life.
• Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners, lululemon Studio partner studios) to increase new guest acquisition and guest retention.
• Engage with the local community to identify future Ambassador or partner opportunities and to increase the store’s standing as a community hub.
• Connect with guests on the floor to assess their unique needs, provide technical product education, and incorporate omnichannel programs into a seamless end‑to‑end guest experience.
• Attend, support, and/or host local and regional Community events.
• Execute the product seeding strategy through community partners and Ambassadors.
• Review community relevant business data and metrics to identify and share insights and recommendations with store leadership regarding Community events, projects, or initiatives.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.

Skills

Customer service

Engagement

Grassroots marketing

Brand engagement

Community building

Education

High school diploma/GED/equivalent

Job description

lululemon is seeking a Community Specialist to execute the store’s community strategy by engaging with local partners, ambassadors, and studios. You will seed products through partners and events while building strong relationships to drive guest acquisition and retention.

In this role you will deliver a world-class guest experience on the floor, bringing a community perspective to every interaction and collaborating with leadership to strengthen the store’s status as a community hub.