Community Energy Assistance Intake Specialist

Pro Resources Staffing Services; Lafayette (IN); On-site; USD 23,000 - 26,000; Full time

Job summary

Area IV Agency seeks a Program Intake Specialist to provide intake and eligibility determinations for the Energy Assistance Program across multiple counties. You will assess clients, complete paperwork, and enter data into the required system to ensure accurate processing.

Responsibilities include answering inquiries, scheduling appointments, coordinating with regional agencies, maintaining confidentiality, and participating in trainings to stay current with program regulations.

Qualifications

• High school diploma or equivalent and 1 year public service experience.
• Excellent oral and written communication with staff and clients.
• Ability to adapt to change positively.
• Strong organizational skills and ability to multi-task.
• Strong computer skills and ability to learn new systems.
• Maintain client confidentiality and ethical conduct.
• Valid Indiana driver's license and dependable transportation.

Responsibilities

• Conduct client assessments to determine eligibility.
• Enter applications into data systems accurately.
• Respond to inquiries and schedule appointments.
• Attend trainings to enhance program knowledge.
• Collaborate with staff and partner agencies.
• Maintain files and confidentiality.
• Assist with outreach and community activities.

Skills

Communication skills

Multitasking

Computer skills

Interpersonal skills

Confidentiality

Education

High school diploma

Tools

Data entry system

Job description

Area IV Agency seeks a Program Intake Specialist to provide intake and eligibility determinations for the Energy Assistance Program across multiple counties. You will assess clients, complete paperwork, and enter data into the required system to ensure accurate processing.

Responsibilities include answering inquiries, scheduling appointments, coordinating with regional agencies, maintaining confidentiality, and participating in trainings to stay current with program regulations.