Intake Specialist Lafayette

Pro Resources Staffing Services; Lafayette (IN); On-site; USD 23,000 - 26,000; Full time

Job summary

Area IV Agency seeks a Program Intake Specialist to provide intake and eligibility determinations for the Energy Assistance Program across multiple counties. You will assess clients, complete paperwork, and enter data into the required system to ensure accurate processing.

Responsibilities include answering inquiries, scheduling appointments, coordinating with regional agencies, maintaining confidentiality, and participating in trainings to stay current with program regulations.

Qualifications

• High school diploma or equivalent and 1 year public service experience.
• Excellent oral and written communication with staff and clients.
• Ability to adapt to change positively.
• Strong organizational skills and ability to multi-task.
• Strong computer skills and ability to learn new systems.
• Maintain client confidentiality and ethical conduct.
• Valid Indiana driver's license and dependable transportation.

Responsibilities

• Conduct client assessments to determine eligibility.
• Enter applications into data systems accurately.
• Respond to inquiries and schedule appointments.
• Attend trainings to enhance program knowledge.
• Collaborate with staff and partner agencies.
• Maintain files and confidentiality.
• Assist with outreach and community activities.

Skills

Communication skills

Multitasking

Computer skills

Interpersonal skills

Confidentiality

Education

High school diploma

Tools

Data entry system

Job description

Shift

8am-4:30pm Monday-Friday 1-hour lunch break

Hourly Rate

$17.00 an hour

Company

Area IV - Short term 6-8 months

Position

Program Intake Specialist

Available Positions

Lafayette, Lebanon, Delphi, and Brownsburg

Testing Required

Office 365

Position Purpose and Objectives

To serve low-income households by providing intake and eligibility determination for the Energy Assistance Program and other programs as provided by the Area IV Agency designated Community Action Program Counties: Boone, Carroll, Clinton, Hamilton, Hendricks, Tippecanoe, and White.

Essential Functions of the Job

• Conduct client assessments to determine energy assistance program eligibility.
• Complete all required paperwork accurately and in a timely manner consistent with the program regulations as necessary.
• Accurately enter all necessary information from applications into the required data system.
• Attend relevant trainings to obtain skills and training to enhance program related knowledge, as required.
• Work in cooperation with other staff to implement the Assigned Program(s) according to State and Federal Guidelines.
• Work with other community agencies, as the need arises, in cooperative effort to serve the client in the Area IV Agency counties.
• Answer phone calls, inquiries, schedule appointments, take and respond to messages.
• Maintain flow of files and re-file, as required.
• Adhere to professional standards of conduct, confidentiality, and all other ethical and legal standard of conduct.
• Network and develop contacts with other community agencies and businesses throughout ALL. Area IV Agency EAP Counties to increase awareness of the Energy Assistance Program and Area IV Agency.
• Assist with community outreach activities throughout ALL Area IV Agency EAP Counties to increase awareness and participation in the Energy Assistance Program.
• Other duties as assigned by the EAP Coordinator, Deputy Director of CAP, or Executive Director.

Requirements and Qualifications

• High school diploma or equivalent and one (1) year experience working with the public.
• Must possess excellent oral and written communication skills and be able to effectively communicate with staff, clients, and inter/intra agencies.
• Must possess the ability to evaluate and react to change in positive and productive manner.
• Must possess the ability to organize and multi-task as well as exercise critical thinking skills to solve problems and perform mathematical calculations with a high level of accuracy.
• Must possess strong computer skills and have the ability to learn new systems and programs.
• Must have the ability to maintain client confidentiality and to exercise ethical judgment, integrity, dependability, and accountability in the performance of duties.
• Must possess a valid Indiana Driver's license and dependable transportation in order to provide services in counties served by Area IV.

Physical Requirements

• To perform the essential functions of this job, the employee is regularly required with or without reasonable accommodation to sit, stand, bend, and reach with manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, copy machines, telephones, and other office equipment.
• Requires normal range of hearing and vision.
• May require lifting of up to fifteen (15) pounds.

#Clerical #Lafayette