Energy Assistance Intake Specialist I

ACCESS

Medford (OR)

On-site

USD 36,000 - 48,000

Full time

7 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

ACCESS in Medford, OR is seeking an Energy Intake Specialist I to be a primary contact for individuals seeking information, services, or assistance through ACCESS programs, with a focus on Energy Assistance.

The role involves conducting intake activities, maintaining records, and supporting service delivery and program operations. Strong bilingual skills in English and Spanish are required, along with reliable customer service and data-entry abilities.

Qualifications

Minimum of one year of experience in direct client support.
Bilingual English and Spanish, including reading, writing, and verbal communication.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Demonstrated ability to maintain accurate records and data entry.
Excellent computer skills with standard office software.

Responsibilities

Serve as a primary contact for information, services, or assistance through ACCESS programs.
Conduct intake activities, including screening, scheduling, assessments, and eligibility determinations.
Maintain accurate records and data entry into agency systems with compliance.
Provide information, referrals, and support, coordinating with staff and partners.
Support program operations through reporting, outreach, meetings, and special projects.
Maintain confidentiality and handle sensitive information according to policy.
Perform other duties to support agency operations.