Intake & Admin Specialist: Housing & Energy Programs (Temp)

Spherion Staffing, LLC; Mankato (MN); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical

Prescription

Dental

Vision

AD&D

Life insurance offerings

Short-term disability

401K plan (eligibility)

Job summary

Intake & Administrative Specialist — temporary — is a full-time role in Minnesota across Housing Prevention, Housing Vouchers, and Energy Assistance. You will handle high-volume inquiries, collect and verify documents, and process applications to help individuals and families maintain stable housing and utility services.

Responsibilities include serving as the primary contact via calls, email, and text; maintaining audit-ready files; and ensuring accurate data entry into program databases.

Qualifications

• 1-2+ years of administrative, data entry, client intake, or customer service experience.
• Excellent verbal, phone etiquette, and written communication skills.
• Strong computer literacy with databases, spreadsheets, and data entry software.
• High attention to detail with paperwork and sensitive personal data.
• Ability to commit to a full-time temporary assignment lasting through January 2027.

Responsibilities

• Serve as the primary contact by answering high-volume incoming phone calls, emails, and text messages from applicants, property managers, and utility providers.
• Collect, review, and verify documents to determine program eligibility.
• Input participant records, track file statuses, and update program databases.
• Process incoming applications and maintain audit-ready compliance files across programs.
• De-escalate customer concerns with empathy while guiding on requirements and timelines.

Skills

Non-profit admin experience

Local community resources knowledge

Bilingual abilities

Job description

Intake & Administrative Specialist — temporary — is a full-time role in Minnesota across Housing Prevention, Housing Vouchers, and Energy Assistance. You will handle high-volume inquiries, collect and verify documents, and process applications to help individuals and families maintain stable housing and utility services.

Responsibilities include serving as the primary contact via calls, email, and text; maintaining audit-ready files; and ensuring accurate data entry into program databases.