Community Crisis-Response Technician

BRC - Bowery Residents' Committee, Inc.; New York (NY); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health and dental insurance from Day 1

Paid vacation and holidays

403(b) retirement plan with employer-m

Tuition assistance and paid training

Job summary

Bowery Residents' Committee, Inc. in Manhattan, NY seeks a Community Technician for a full-time 37.5-hour position in a 24/7 program. You will support individuals experiencing homelessness during crises and help maintain a safe, orderly environment.

Engagement with residents using trauma-informed approaches, documentation, and safety procedures is required. Overtime is mandatory; prior shelter experience is not needed, and training/certifications are provided.

Qualifications

• High school diploma or GED required.
• Strong communication and basic computer skills.
• Ability to stay calm under pressure and maintain boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe residential environment through monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors with dignity and security.
• Provide emergency support (First Aid/CPR, Narcan training provided).
• Complete logbooks, incident reports, and progress notes.
• Support fire safety inspections and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication skills

Computer proficiency

Calm under pressure

Certifications mindset

Education

High School diploma or GED

Job description

Bowery Residents' Committee, Inc. in Manhattan, NY seeks a Community Technician for a full-time 37.5-hour position in a 24/7 program. You will support individuals experiencing homelessness during crises and help maintain a safe, orderly environment.

Engagement with residents using trauma-informed approaches, documentation, and safety procedures is required. Overtime is mandatory; prior shelter experience is not needed, and training/certifications are provided.