Community Concierge: Welcoming Guest Experience Lead

Ymcachicago; Chicago (IL); Hybrid; USD 18,000 - 23,000; Full time

Job summary

YMCA community concierge role focusing on welcoming members and guests, answering inquiries, and supporting facility operations. The position requires strong communication, flexibility, and a customer-first mindset.

Responsibilities include greeting guests, handling inquiries via phone and email, managing transactions, and collaborating with Community Hub leadership to maintain clean, welcoming spaces. Bilingual English/Spanish is highly preferred.

Qualifications

• Top-notch verbal, written, and interpersonal communication skills.
• Bilingual English/Spanish highly preferred.
• Ability to work flexible hours, weekends, and/or holidays.
• Top-notch verbal, written, and interpersonal communication skills.
• Bilingual, English/Spanish highly preferred.

Responsibilities

• Greet community members and guests and make them feel welcome and engaged.
• Answer phone and email inquiries.
• Actively manage customer transactions.
• Support facility operations by partnering with local Community Hub leadership to ensure spaces are clean at all times.
• Anticipate individuals' needs to provide an exceptional customer experience.
• Maintain inventory of supplies and order new stock, as needed.
• Other duties as assigned.

Skills

Customer service

Communication skills

Bilingual English/Spanish

Education

High school diploma or GED

Bilingual English/Spanish

Job description

YMCA community concierge role focusing on welcoming members and guests, answering inquiries, and supporting facility operations. The position requires strong communication, flexibility, and a customer-first mindset.

Responsibilities include greeting guests, handling inquiries via phone and email, managing transactions, and collaborating with Community Hub leadership to maintain clean, welcoming spaces. Bilingual English/Spanish is highly preferred.