Community Hub Manager on Duty - Welcoming & Safe

YMCA of Metropolitan Chicago; Lake Zurich (IL); On-site; USD 51,577,000 - 56,537,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Wellness programs

Mental health resources

Family gym membership

PTO and holidays

Flexible hours

403(b) plan

Training programs

Diversity & inclusion

Discounts on programs

Employee assistance program

Sponsored events

Job summary

The YMCA of Metropolitan Chicago is seeking a Community Concierge, Manager on Duty to support the concierge team at the local Community Hub and deliver best-in-class customer service. You will engage with community members, offer solutions and programs, and help others discover opportunities within the YMCA.

Pay is $18.00 per hour with opportunities for growth, and the role requires weekday evening availability. Benefits include health, dental, vision, PTO, and more to support work-life balance.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• Ability to work flexible hours, including weekends/holidays.
• Excellent verbal, written, and interpersonal communication skills.
• Willingness to complete YMCA training and certifications.

Responsibilities

• Serve as Manager on Duty and provide operational leadership at the front desk.
• Greet community members and guests, making them feel welcome.
• Monitor hub safety and respond to emergencies.
• Answer phones and email inquiries.
• Manage customer transactions and address concerns.
• Coordinate facility operations with leadership to keep spaces clean.
• Anticipate needs to provide exceptional customer experience.
• Maintain inventory and order supplies as needed.

Skills

Verbal communication

Written communication

Interpersonal skills

Education

High school diploma or GED

Job description

The YMCA of Metropolitan Chicago is seeking a Community Concierge, Manager on Duty to support the concierge team at the local Community Hub and deliver best-in-class customer service. You will engage with community members, offer solutions and programs, and help others discover opportunities within the YMCA.

Pay is $18.00 per hour with opportunities for growth, and the role requires weekday evening availability. Benefits include health, dental, vision, PTO, and more to support work-life balance.