Community Concierge & Guest Experience Lead

Forrest Solutions LLC; Raleigh (NC); Sur place; USD 32 000 - 34 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Résumé du poste

Opensity Solutions is seeking a Community Ambassador/Reception & Meeting Coordinator to create a welcoming environment and ensure seamless front desk operations. You will coordinate meetings, support virtual and in-person events, and serve as a primary contact for visitors and teams.

You will engage with community members, manage schedules, and provide general administrative support while upholding confidentiality and delivering excellent customer service.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Minimum of 1 year in customer service, front desk operations, hospitality, or a related field.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and experience with video conferencing tools (Teams, Zoom).

Responsabilités

• Deliver a warm, professional welcome to visitors and community members, ensuring a positive first impression.
• Engage with individuals to understand needs and provide information about community services, amenities, and events.
• Manage front desk operations, keeping a tidy and professional reception area.
• Handle incoming calls, route inquiries, and ensure clear internal communication.
• Coordinate and schedule meetings, ensuring participant availability and resources.
• Oversee meeting logistics including room setup, AV equipment, and catering arrangements.
• Prepare and distribute meeting materials such as agendas and presentations.
• Provide technical support for virtual and in-person meetings.
• Plan and support community events, managing logistics and on-site execution.
• Facilitate communication across departments and share community updates.
• Build relationships with community members to encourage engagement and gather feedback.

Connaissances

Customer service

Communication

Organizational skills

Attention to detail

Problem solving

Discretion with confidential info

Interpersonal skills

Adaptability

Multitasking

Physical stamina

Formation

High school diploma or equivalent

Outils

Microsoft Office Suite

Video conferencing tools (Teams, Zoom)

Description du poste

Opensity Solutions is seeking a Community Ambassador/Reception & Meeting Coordinator to create a welcoming environment and ensure seamless front desk operations. You will coordinate meetings, support virtual and in-person events, and serve as a primary contact for visitors and teams.

You will engage with community members, manage schedules, and provide general administrative support while upholding confidentiality and delivering excellent customer service.