Community Concierge & Events Coordinator

Forrest Solutions LLC; New York (NY); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

PTO

Job summary

Opensity Solutions seeks a Community Ambassador/Reception & Guest Services specialist to foster a welcoming environment and coordinate meetings and events for visitors, residents, and teams. The role emphasizes first impressions, information delivery, and seamless front desk operations.

You will support virtual and in-person meetings, assist with event logistics, and coordinate cross‑department communications. This non‑exempt position requires interpersonal skills and a client-first mindset.

Qualifications

• Education: High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Experience: Minimum of 1 year of experience in customer service, front desk operations, hospitality, or a related field.
• Technical Skills: Proficiency in Microsoft Office Suite; experience with video conferencing tools.

Responsibilities

• Deliver a warm, professional welcome to visitors and community members.
• Engage with individuals to understand needs and provide information about services, amenities, and events.
• Manage front desk operations and maintain an organized reception area.
• Handle incoming calls and route inquiries appropriately.
• Coordinate and schedule meetings, ensuring availability and resources.
• Oversee meeting logistics including room setup, AV equipment, and catering.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Attention to detail

Problem solving

Discretion

Interpersonal skills

Education

High school diploma or equivalent

Associates or Bachelor's degree preferred

Tools

Microsoft Office Suite

Video conferencing tools (Teams, Zoom)

Job description

Opensity Solutions seeks a Community Ambassador/Reception & Guest Services specialist to foster a welcoming environment and coordinate meetings and events for visitors, residents, and teams. The role emphasizes first impressions, information delivery, and seamless front desk operations.

You will support virtual and in-person meetings, assist with event logistics, and coordinate cross‑department communications. This non‑exempt position requires interpersonal skills and a client-first mindset.