Community Concierge & Events Coordinator

Regus; Cambridge (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Work-life balance

Paid time off

11 Paid Holidays

401K with company match

Health care

Quarterly bonus program

Career development

Business casual attire

Job summary

IWG in Cambridge, MA is seeking a Community Associate to support a busy center with customers across industries. You’ll handle administrative and service tasks, help with Wi-Fi, directions, meetings, and projector setup, and ensure accurate billing for services.

You’ll start early, welcome guests, coordinate with the City Manager for events, and maintain a tidy center while fostering a friendly, professional atmosphere that keeps members productive and engaged.

Qualifications

• A good communicator with strong professional relationships (1+ years customer service).
• Ability to own problems and find solutions.
• Positive, enthusiastic, adaptable to fast-changing situations.
• Experience and confidence using MS Office and basic IT equipment.
• Legally eligible to work in the United States and 18+.

Responsibilities

• Help customers across industries with requests and inquiries.
• Set up meeting rooms, projectors, and Wi‑Fi guidance.
• Ensure services are charged and invoices are accurate.
• Welcome and assist center visitors and manage day-to-day operations.

Skills

Customer service

Ownership mindset

Adaptability

MS Office

Tools

MS Office

Job description

IWG in Cambridge, MA is seeking a Community Associate to support a busy center with customers across industries. You’ll handle administrative and service tasks, help with Wi-Fi, directions, meetings, and projector setup, and ensure accurate billing for services.

You’ll start early, welcome guests, coordinate with the City Manager for events, and maintain a tidy center while fostering a friendly, professional atmosphere that keeps members productive and engaged.