Community Concierge & Front Desk Associate

Spaces. offices | co-working | meeting rooms.; Madison (WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Work life balance

Paid time off

401K with company match

Health care

Job summary

IWG is seeking a Community Associate to support daily on-site operations at our Madison center. You will engage with customers across various industries, manage the community space, and handle administrative tasks to ensure smooth service delivery.

Responsibilities include assisting with Wi-Fi, package handling, meeting room setup, invoicing, and coordinating events. The role emphasizes a friendly, responsive approach and a keen eye for detail in a fast-paced coworking environment.

Qualifications

• Excellent communication and relationship-building skills.
• 1+ years of customer service experience.
• Ownership of problems and solutions-focused.
• Positive, enthusiastic and adaptable to fast-changing situations.

Responsibilities

• Assist customers with day-to-day queries and requests.
• Help customers locate rooms, set up equipment and connect services.
• Process charges and ensure invoices reflect services used.
• Support event setup and center operations as needed.
• Assist with mail, packages, and general center maintenance.

Skills

Customer service

Communication

Problem solving

Teamwork

Tools

MS Office

Job description

IWG is seeking a Community Associate to support daily on-site operations at our Madison center. You will engage with customers across various industries, manage the community space, and handle administrative tasks to ensure smooth service delivery.

Responsibilities include assisting with Wi-Fi, package handling, meeting room setup, invoicing, and coordinating events. The role emphasizes a friendly, responsive approach and a keen eye for detail in a fast-paced coworking environment.