Community Associate & Center Coordinator

IWG plc; Concord (MA); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Work life balance

Paid time off

Company holidays

401K with company match

Health care for all full-time team

Job summary

IWG Concord, MA is seeking a friendly Community Associate to support members and guests in our center. You’ll help with daily operations, welcome newcomers, and ensure the space stays tidy and productive.

You’ll handle inquiries, set up meeting rooms and equipment, assist with billing and invoices, and collaborate with the Community Manager on events and networking. A positive attitude, reliability, and basic IT skills are essential; 18+ and eligible to work in the U.S.

Qualifications

• 1+ years of customer service experience
• Ability to manage multiple tasks and provide excellent service
• Strong communication and relationship-building skills
• Experience with MS Office and basic IT equipment
• Legally eligible to work in the country you are applying within and at least 18 years old

Responsibilities

• Greet customers and respond to inquiries to support their business needs
• Set up equipment and assist with meeting rooms
• Coordinate with Community Manager on events and networking
• Process invoicing and ensure accurate charges
• Maintain center cleanliness and organize mail
• Open service tickets for center issues

Skills

Good communicator

Customer service experience

Ownership & problem solving

Adaptability

Tools

MS Office

Job description

IWG Concord, MA is seeking a friendly Community Associate to support members and guests in our center. You’ll help with daily operations, welcome newcomers, and ensure the space stays tidy and productive.

You’ll handle inquiries, set up meeting rooms and equipment, assist with billing and invoices, and collaborate with the Community Manager on events and networking. A positive attitude, reliability, and basic IT skills are essential; 18+ and eligible to work in the U.S.