Community Concierge

Ymca-of-Metropolitan-Chicag; Naperville (IL); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Health insurance

PTO and holidays

403(b) plan

Gym membership

Training opportunities

Discounts on programs

Job summary

The YMCA of Metropolitan Chicago is seeking a Community Concierge to warmly welcome members, answer inquiries via phone and email, and assist with membership transactions. You will help keep the hub areas tidy and running smoothly, conduct tours for prospective members, and support a responsive, inclusive environment at our Naperville location.

Ideal candidates are 18+ with a HS diploma, possess strong communication skills, and are open to flexible hours including weekends.

Qualifications

• Must be 18+ years old with a high school diploma or GED.
• Flexible hours, including weekends and/or holidays, as needed.
• Strong verbal, written, and interpersonal communication skills.
• Willingness to complete YMCA trainings and certifications within the given timeframe.

Responsibilities

• Greet community members and guests and make them feel welcome and engaged.
• Answer phones and email inquiries.
• Manage customer transactions and assist with memberships.
• Support facility operations and keep front desk area clean and organized.
• Conduct hub tours for prospective customers and promote memberships.

Skills

Customer service

Communication

Front desk

Multitasking

Education

High school diploma or GED

Tools

Phone system

Email management

Job description

The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change, whether it’s through health and wellbeing, early education, violence prevention, or one of our other programs and services. We’re looking for talented individuals who are committed to empowering our community by creating a safe and welcoming environment that encourages growth and support — individuals like you!Community Concierge team members serve as the face of the Y and support a best-in-class experience for our customers. You will actively interact and engage with community members, provide solutions and offerings, and support them in discovering opportunities at the YMCA.Pay is $17.05 per hour and opportunities to grow within the organizationOur staff is the Y's greatest asset. Our teams provide valuable skills, knowledge, and passion that is essential to the contribution and positive impact in our communities, which is why we offer Y employees numerous perks and benefits, including:Competitive salaries reflecting your skills and experience.Comprehensive health, dental, and vision insurance for eligible employees, plus wellness programs, mental health resources, and a family gym membership.Generous PTO and paid holidays, with flexible work hours for work-life balance.403(b) plan with company contributions for eligible employees after 2 years of service.Continuous learning opportunities through workshops and training programs.Supportive work environment valuing diversity, equity, and inclusion.Discounts on programs, employee assistance programs, and company-sponsored events.Scope and ResponsibilityGreet community members and guests and make them feel welcome and engagedAnswer phones and email inquiriesActively manage customer transactionsSupport facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all timesAnticipate individual's needs in order to accommodate them and provide an exceptional customer experienceMaintain inventory of supplies and order new stock, as neededEnsure front desk operations run smoothly and efficientlyConduct hub tours responsive to the needs of prospective customers; sell membershipsRequirementsAt least 18 years of ageEarned high school diploma or GEDAbility to work flexible hours, weekends, and/or holidays, as neededTop-notch verbal, written, and interpersonal communication skillsWillingness and ability to complete all mandatory YMCA training and certifications, along with ongoing or additional training as assigned by the supervisor, within established timeframe.Child Abuse Prevention - Supports the YMCA’s commitment to child abuse prevention by:Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisorFollowing all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of childrenReporting any suspicious behavior and violation of policy and procedures to your supervisorCompleting all child abuse prevention training as requiredQualificationsBehaviorsPreferredTeam Player: Works well as a member of a groupDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellEnthusiastic: Shows intense and eager enjoyment and interestMotivationsPreferredGrowth Opportunities: Inspired to perform well by the chance to take on more responsibilitySelf-Starter: Inspired to perform without outside help