Community Café Brand Advocate & Digital Guide

Capital One; New York (NY); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Day 1 Medical, Dental, Vision

Matching 401(k) up to 7.5%

Paid Time Off

Education Assistance

Job summary

Capital One Cafe Ambassador in New York connects with guests in a high-energy, community-focused setting, guiding them through Capital One’s digital tools while avoiding traditional sales pressure. You’ll host local events and advocate for customers, bridging banking with a welcoming, service-driven experience.

The role is active throughout the day, requiring mobility between cafe locations, a positive attitude, and commitment to inclusive service principles.

Qualifications

• High School Diploma or equivalent required.
• Associate’s degree preferred.
• 2+ years of retail or customer-facing experience preferred.

Responsibilities

• Support surrounding Cafés within a 50 mile radius.
• Available to work a flexible schedule, including nights, weekends, and holidays.
• Attend required training sessions, which may differ from main shift.
• Lift up to 25 pounds and stand for extended periods.
• Maintain regular attendance.

Skills

Communication skills

Customer service experience

G-Suite proficiency

Education

High School Diploma, GED, or Equivalent Certification

Associate’s degree

Tools

G-Suite

Job description

Capital One Cafe Ambassador in New York connects with guests in a high-energy, community-focused setting, guiding them through Capital One’s digital tools while avoiding traditional sales pressure. You’ll host local events and advocate for customers, bridging banking with a welcoming, service-driven experience.

The role is active throughout the day, requiring mobility between cafe locations, a positive attitude, and commitment to inclusive service principles.