Café Ambassador: Digital Banking Guide & Community Builder

Capital One Group; St. Louis (MO); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Medical coverage from Day 1

Dental coverage

Vision coverage

Prescription coverage

Flexible Spending Accounts

Life Insurance

Disability Insurance

Paid Time Off

Education Assistance

Matching 401(k) contribution up to 7.5

Paid Parental Leave

Mental Health support

Backup Child or Elder Care

Threads apparel discount

Custom beverage while working

Job summary

Capital One is expanding its Café Ambassadors in Des Peres, MO, a role focused on bridging digital banking with human connection in a vibrant community hub. You’ll be the face of Capital One’s mission to empower guests with a high-end service experience, guiding them through mobile tools and digital resources.

Ideal candidates bring 1+ year in retail or customer service, a strong communication mindset, and comfort with adaptable schedules as this is a dynamic, on-site role that supports local

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• Associate’s degree preferred.
• 2+ years of banking experience preferred.
• 2+ years of Retail or Customer-facing experience preferred.
• Proficient in G-Suite.
• Strong written and oral communication skills.

Responsibilities

• Be a Natural Connector: engage guests in a high-energy environment.
• Serve as a Brand Advocate: share value of Capital One products through conversation, not transactions.
• Simplify the Complex: guide customers through digital tools and troubleshooting.
• Facilitate Purposeful Impact: host local events promoting financial health.
• Advocate & Problem-Solve: own issue resolution in line with compliance.
• Act as a Culture Carrier: foster an inclusive, detail-oriented team environment.
• Stay Agile & Engaged: move throughout the Café to connect with the community.

Skills

Customer service

Communication

Adaptability

Teamwork

Education

High School Diploma or GED

Associate’s degree

Tools

G-Suite

Job description

Capital One is expanding its Café Ambassadors in Des Peres, MO, a role focused on bridging digital banking with human connection in a vibrant community hub. You’ll be the face of Capital One’s mission to empower guests with a high-end service experience, guiding them through mobile tools and digital resources.

Ideal candidates bring 1+ year in retail or customer service, a strong communication mindset, and comfort with adaptable schedules as this is a dynamic, on-site role that supports local