Café Brand Advocate & Digital Banking Guide

Capital One; Scottsdale (AZ); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Education assistance

401(k) with company match

Paid time off

Job summary

Capital One’s Café Ambassadors are the face of the brand, guiding guests through digital banking and community engagement at the Scottsdale Café. You’ll be a high-energy connector who helps people explore Capital One’s products in a non-sales environment and supports events that promote financial health.

As a Café Ambassador, you’ll move throughout the space, assist guests with mobile tools, and maintain a welcoming, inclusive atmosphere.

Qualifications

• High School diploma or equivalent.
• At least 1 year of Retail, Sales, or Customer Service experience.
• Banking experience preferred.

Responsibilities

• Engage guests in a high-energy environment as a connector.
• Share Capital One's products through conversation, not sales quotas.
• Guide customers through digital tools and mobile apps.
• Host and support local events promoting financial health.
• Advocate for customers and resolve issues in compliance.

Skills

Retail experience

Customer service

G-Suite proficiency

Strong written and oral communication

Banking experience

Education

High School Diploma, GED, or Equivalent Certification

Tools

G-Suite

Job description

Capital One’s Café Ambassadors are the face of the brand, guiding guests through digital banking and community engagement at the Scottsdale Café. You’ll be a high-energy connector who helps people explore Capital One’s products in a non-sales environment and supports events that promote financial health.

As a Café Ambassador, you’ll move throughout the space, assist guests with mobile tools, and maintain a welcoming, inclusive atmosphere.