Community Banking Market Leader

Capital One; Ridgewood (NJ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescription coverage

FSA

Life & Disability

Paid time off

Education assistance

401(k) match

Parental leave

Mental health support

Care for dependents

Job summary

Capital One in the Bronx and Westchester market is seeking a Market Manager who thrives on coaching, inclusion, and community connection. You will lead the Branch Ambassador team to deliver experiences that feel personal, memorable, and accessible to every customer.

In this leadership role, you’ll mentor, strategize, and partner across branches to elevate service quality without traditional sales quotas, empowering your team to own outcomes and drive guest satisfaction across the market.

Qualifications

• Outgoing, passionate leader who loves connecting with people.
• Experience coaching teams to deliver exceptional guest experiences.
• Ability to mentor and develop Branch Ambassadors.

Responsibilities

• Cultivate \"Every Customer, Every Time\": coach for deep human connections and handle complex customer escalations as needed.
• Lead through behavioral coaching; empower Ambassadors to think independently and own outcomes.
• Bring Capital One brand to life by maintaining a pristine environment and serving as an authentic advocate for values.
• Lead with an Owner’s Mindset: manage multiple branches with a growth-focused approach and drive operational excellence.
• Empower de-escalation and problem-solving: build a team capable of handling unexpected scenarios with the leader as a safety net.

Skills

Leadership

Coaching

Customer experience

People management

Job description

Capital One in the Bronx and Westchester market is seeking a Market Manager who thrives on coaching, inclusion, and community connection. You will lead the Branch Ambassador team to deliver experiences that feel personal, memorable, and accessible to every customer.

In this leadership role, you’ll mentor, strategize, and partner across branches to elevate service quality without traditional sales quotas, empowering your team to own outcomes and drive guest satisfaction across the market.