Market Manager- Bronx & Westchester Market

Capital One; Ridgewood (NJ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescription coverage

FSA

Life & Disability

Paid time off

Education assistance

401(k) match

Parental leave

Mental health support

Care for dependents

Job summary

Capital One in the Bronx and Westchester market is seeking a Market Manager who thrives on coaching, inclusion, and community connection. You will lead the Branch Ambassador team to deliver experiences that feel personal, memorable, and accessible to every customer.

In this leadership role, you’ll mentor, strategize, and partner across branches to elevate service quality without traditional sales quotas, empowering your team to own outcomes and drive guest satisfaction across the market.

Qualifications

• Outgoing, passionate leader who loves connecting with people.
• Experience coaching teams to deliver exceptional guest experiences.
• Ability to mentor and develop Branch Ambassadors.

Responsibilities

• Cultivate \"Every Customer, Every Time\": coach for deep human connections and handle complex customer escalations as needed.
• Lead through behavioral coaching; empower Ambassadors to think independently and own outcomes.
• Bring Capital One brand to life by maintaining a pristine environment and serving as an authentic advocate for values.
• Lead with an Owner’s Mindset: manage multiple branches with a growth-focused approach and drive operational excellence.
• Empower de-escalation and problem-solving: build a team capable of handling unexpected scenarios with the leader as a safety net.

Skills

Leadership

Coaching

Customer experience

People management

Job description

Market Manager- Bronx & Westchester Market

Welcome to a new idea in banking! At Capital One, we are redefining how people bank because we believe banking should fit our customers' everyday lives, not the other way around. We seek outgoing, passionate leaders who love connecting, teaching, and interacting with individuals and the community. As a Market Manager, you are the driving force behind providing a dynamic, memorable experience in the branch. You will have the unique role of coaching your Branch Ambassador team to create amazing interactions, cultivating an inclusive culture centered on delivering an exceptional experience for every customer, every time.

In this role, your leadership style is defined by your ability to include, empower, and inspire your team. You are more than just a manager for the Branch Ambassador team; you will be a trusted mentor, strategist, and guide for their individual development and overall team performance. We are succeeding because our customers are succeeding, and you will be at the forefront of facilitating legendary experiences within this reimagined banking environment.

Why Join Us?

This isn't just a management job—it's leadership with a mission. Because we've removed the pressure of traditional sales quotas, you are free to focus entirely on investing in your team’s growth and elevating the guest experience. We provide an inclusive environment where we invest heavily in your leadership journey, ensuring you have the tools to empower your people, inspire your community, and show up highly effective across your market every single day.

The Perks

We provide a comprehensive benefits package designed to fuel your journey. Whether you’re using our education assistance to prepare for your next career move, or taking advantage of our mental and physical health resources to stay at your best, we invest in you as a whole person. Our goal is to ensure that wherever your career takes you—within Capital One or into the wider world—you leave your market stronger than when you started.

• Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance
• Paid Time Off
• Education Assistance
• Matching 401(k) contribution up to 7.5%
• Paid Parental Leave
• Mental Health support
• Back-up Child or Elder Care
• And much more!

What You’ll Actually Do

• Cultivate "Every Customer, Every Time": You are obsessed with the guest experience. Because our branches are free from traditional sales goals and high-pressure tactics, you will coach your team to measure success by the depth and quality of human connection, ensuring every single interaction is impactful. You will also step in to handle complex customer escalations and engage with various partners to ensure a seamless, high-tier experience.
• Lead through Behavioral Coaching: You lead through active presence, creating a supportive, high-energy environment where your leadership style is defined by your ability to include, empower, and inspire your team. Grounded in real-time observation and continuous behavioral feedback, you focus on how your team shows up for our guests rather than traditional numeric quotas. You will empower Ambassadors to think independently and take ownership, ensuring operations run smoothly even when you are visiting another location.
• Bring the Capital One Brand to Life: You take pride in our brand and our physical spaces. You will coach your team to maintain a pristine environment and serve as an authentic advocate for Capital One's values. While you collaborate with business partners and internal teams to drive connection and care for the space, you ensure the collective vibe and customer experience are flawlessly aligned to our high standards across all points of contact.
• Lead with an Owner’s Mindset & Drive Continuous Improvement: You approach your market—managing an average of 1-3 branches—with a franchise ownership attitude and a forward-thinking mindset that never settles for the status quo. You drive operational excellence, manage talent and resources effectively, listen to customer feedback with patience, and uncover insights to constantly iterate and elevate the space—ensuring your team meets customer-centric goals and that the local branch experience is always evolving.
• Empower De-escalation & Resourceful Problem-Solving: No two days across a retail market look the same, and you build a team with the critical thinking skills to handle the unexpected. You will coach and empower Branch Ambassadors to be strong, independent problem solvers who can confidently navigate scenarios they may have never encountered before- whether that's guiding a customer through a unique financial situation or smoothing out an unexpected operational wrinkle. Your focus is on building their problem-solving confidence, while remaining the ultimate safety net, ready to step in for leader interventions when highly complex situations arise.