Café Ambassador: Digital Banking Guide & Community Builder

Capital One; Washington (District of Columbia); On-site; USD 53,000 - 57,000; Full time

Benefits offered by this job

Day 1 medical, dental, vision

Flexible Spending Accounts

Life and Disability Insurance

Paid Time Off

Education Assistance

Matching 401(k) up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Fitness related perks

Job summary

Capital One in Washington, DC is seeking a Café Ambassador to be the face of our mission to change banking for good. You’ll move through the Café, engaging guests, guiding them through our digital ecosystem, and hosting community events.

As a brand advocate rather than a salesperson, you’ll focus on meaningful connections, user-friendly support, and a welcoming environment. The role emphasizes flexibility, collaboration, and service excellence.

Qualifications

• High School Diploma, GED, or equivalent certification required.
• Associate's degree preferred.
• 2+ years of banking or customer-facing experience preferred.
• Proficiency with G-Suite and strong communication skills.

Responsibilities

• Engage with guests in a high-energy, community-focused environment.
• Advocate Capital One products through genuine conversations.
• Guide customers through digital tools and troubleshooting.

Skills

Banking experience

Customer-facing

Education

High School Diploma or GED

Associate’s degree

Tools

G-Suite

Job description

Capital One in Washington, DC is seeking a Café Ambassador to be the face of our mission to change banking for good. You’ll move through the Café, engaging guests, guiding them through our digital ecosystem, and hosting community events.

As a brand advocate rather than a salesperson, you’ll focus on meaningful connections, user-friendly support, and a welcoming environment. The role emphasizes flexibility, collaboration, and service excellence.