Café Community Banking Advocate

Capital One Group; Miami (FL); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Day 1 benefits (Medical, Dental,Vision

FSA

Paid Time Off

Education Assistance

401(k) matching

Parental Leave

Mental Health support

Back-up Child/Elder Care

Job summary

Capital One Group in Miami seeks a Brand Ambassador to engage guests in the cafe while acting as a banking guide, not a barista, and to share the value of Capital One products through genuine conversation.

You will help customers navigate our digital ecosystem, assist with mobile tools, and host local events that promote financial health, while addressing issues with compliant problem-solving and de-escalation.

Qualifications

• Must be guest-focused with strong communication and problem-solving skills.
• Experience in retail, sales, or customer service is preferred.
• Ability to work in a fast-paced cafe-style environment focused on guest experience.

Responsibilities

• Be a Natural Connector engaging with guests in a community cafe environment.
• Serve as a Brand Advocate sharing Capital One products through conversation.
• Guide customers through digital tools and mobile apps, troubleshooting as needed.
• Host local events promoting financial health and community engagement.
• Advocate, problem-solve, and de-escalate issues in line with compliance.

Skills

Customer service

Communication

Brand advocacy

De-escalation

Team player

Adaptability

Active listening

Education

High School Diploma

GED

Associate's degree

Tools

G-Suite

Job description

Capital One Group in Miami seeks a Brand Ambassador to engage guests in the cafe while acting as a banking guide, not a barista, and to share the value of Capital One products through genuine conversation.

You will help customers navigate our digital ecosystem, assist with mobile tools, and host local events that promote financial health, while addressing issues with compliant problem-solving and de-escalation.