Café Ambassador: Banking Guide & Community Host

Capital One Group; New York (NY); On-site; USD 60,000 - 65,000; Part time

Benefits offered by this job

Health insurance

Paid Time Off

Education Assistance

Matching 401(k) up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Custom Threads beverage

Job summary

Capital One is seeking a Part-Time Café Ambassador in SoHo, New York. You will be the face of our mission to change banking for good, moving through the Café to connect customers with digital tools and human service.

You are a brand advocate, not a barista, focused on meaningful conversations and community engagement. As a high-energy, service-oriented team member, you’ll host local events, support the guest experience, and help customers master mobile banking with a friendly, compliant

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• Proficient in G-Suite.

Responsibilities

• Be a Natural Connector: engage with guests in a high-energy environment in a community space and cafe setting.
• Serve as a Brand Advocate: share Capital One’s products and services through conversation rather than sales quotas.
• Simplify the Complex: guide customers through the digital ecosystem and mobile tools.
• Facilitate Purposeful Impact: host local events promoting financial health within established programs.
• Advocate & Problem-Solve: resolve issues in line with compliance and regulatory requirements; de-escalation support.

Skills

Retail experience

Customer service

Communication skills

Problem solving

Education

High School Diploma

GED

Tools

G-Suite

Job description

Capital One is seeking a Part-Time Café Ambassador in SoHo, New York. You will be the face of our mission to change banking for good, moving through the Café to connect customers with digital tools and human service.

You are a brand advocate, not a barista, focused on meaningful conversations and community engagement. As a high-energy, service-oriented team member, you’ll host local events, support the guest experience, and help customers master mobile banking with a friendly, compliant