Commercial Loan Support Specialist

Mascoma Bank; Vermont; On-site; USD 42,000 - 56,000; Full time

Job summary

Mascoma Bank’s Commercial Lending team seeks an organized support specialist to assist lenders and borrowers through the loan process. You will help manage documentation, coordinate timelines, and ensure accurate workflows to deliver a high-quality customer experience.

In this role you’ll schedule appointments, gather loan information, maintain files, and support closings. A strong command of Microsoft Word and Excel, plus the ability to handle multiple tasks with discretion, will help you

Qualifications

• High school diploma or equivalent required.
• 2+ years banking or lending support experience preferred.
• Strong MS Office and typing proficiency.
• Excellent organizational, communication and customer service skills.
• Ability to manage multiple tasks and maintain confidentiality.
• Professional presence aligned with bank standards.

Responsibilities

• Provide administrative and operational support to commercial lenders.
• Coordinate borrower documents and communication with credit administration.
• Assist with scheduling, loan information gathering, and inquiries.
• Maintain credit files, documentation, delinquency monitoring, and collateral tracking.
• Address borrower questions about payments and loan details.
• Coordinate and support commercial loan closings, including documentation review.
• Collaborate with attorneys, brokers, and internal teams on complex transactions.
• Manage multiple priorities while delivering excellent service.

Skills

Organization

Communication

Customer service

Discretion

Professional presence

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Typing

Job description

Mascoma Bank’s Commercial Lending team seeks an organized support specialist to assist lenders and borrowers through the loan process. You will help manage documentation, coordinate timelines, and ensure accurate workflows to deliver a high-quality customer experience.

In this role you’ll schedule appointments, gather loan information, maintain files, and support closings. A strong command of Microsoft Word and Excel, plus the ability to handle multiple tasks with discretion, will help you