Commercial Loan Assistant I

Mascoma-Bank; Hartford (VT); On-site; USD 35,000 - 50,000; Full time

Job summary

Mascoma Bank is seeking an Administrative Support specialist for the Commercial Lending team to assist lenders and borrowers through the loan process. The role emphasizes accurate documentation, timely workflows, and compliance to deliver a high-quality customer experience.

You will coordinate borrower documentation, support communication between teams, and help with schedules, inquiries, and credit file maintenance.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2+ years of banking, lending support, or paralegal experience preferred.
• Strong Microsoft Office skills (Word, Excel) and typing proficiency.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple tasks and maintain confidentiality.
• Professional presence aligned with Bank standards.

Responsibilities

• Provide administrative and operational support to commercial lenders.
• Coordinate borrower documentation and facilitate communication between lenders and credit administration.
• Support customer relationships by scheduling appointments, gathering loan information, and assisting with inquiries.
• Maintain credit files and assist with documentation, delinquency monitoring, and collateral tracking.
• Address borrower questions related to payments and loan details.
• Coordinate and support commercial loan closings, including documentation review and scheduling.
• Partner with attorneys, brokers, and internal teams on complex transactions.
• Manage multiple priorities, projects, and deadlines while providing excellent service.

Skills

Typing proficiency

Organizational skills

Communication skills

Customer service

Confidentiality

Professional presence

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Description

Join Mascoma Bank’s Commercial Lending team and support lenders and borrowers throughout the loan process. This role is key to delivering a seamless, high-quality experience while ensuring loan documentation and workflows are accurate, timely, and compliant.

What you'll do

• Provide administrative and operational support to commercial lenders.
• Coordinate borrower documentation and facilitate communication between lenders and credit administration.
• Support customer relationships by scheduling appointments, gathering loan information, and assisting with inquiries.
• Maintain credit files and assist with documentation, delinquency monitoring, and collateral tracking.
• Address borrower questions related to payments and loan details.
• Coordinate and support commercial loan closings, including documentation review and scheduling.
• Partner with attorneys, brokers, and internal teams on complex transactions.
• Manage multiple priorities, projects, and deadlines while providing excellent service.

What you'll bring

• High school diploma or equivalent required.
• Minimum of 2+ years of banking, lending support, or paralegal experience preferred.
• Strong Microsoft Office skills (Word, Excel) and typing proficiency.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple tasks and maintain confidentiality.
• Professional presence aligned with Bank standards.

Background and Credit Check

As part of our commitment to maintaining a secure financial institution, all final candidates will be required to successfully complete background and credit screenings as part of the hiring process. These screenings will be conducted in accordance with applicable laws and industry regulations.

Please note: Having a record on a background or credit report does not automatically disqualify you. We evaluate results on a case-by-case basis, considering their relevance to the role and any regulatory requirements.

Our Commitment to Belonging!

The communities served by Mascoma Bank consist of individuals from diverse backgrounds. Our employees likewise bring unique perspectives, experiences, and approaches to the bank. We strive to create a safe and welcoming environment for all who pass through our doors and a workplace that actively demonstrates mutual respect and trust, one of our core values. A truly inclusive culture leads to a sense of belonging and support for all team members and inspires innovation and creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach activities, and offering personal growth workshops and team-building opportunities. By embracing diversity, equity, and inclusion, we strengthen our communities and ourselves.

Mascoma Bank is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics. To request reasonable accommodations, please contact [e-mail].

Mascoma Bank is an affirmative Action and Equal Opportunity Employer, M/F/D/V.