Commercial Loan Assistant I

Mascoma Bank; Vermont; Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

Mascoma Bank’s Commercial Lending team seeks an organized support specialist to assist lenders and borrowers through the loan process. You will help manage documentation, coordinate timelines, and ensure accurate workflows to deliver a high-quality customer experience.

In this role you’ll schedule appointments, gather loan information, maintain files, and support closings. A strong command of Microsoft Word and Excel, plus the ability to handle multiple tasks with discretion, will help you

Qualifications

• High school diploma or equivalent required.
• 2+ years banking or lending support experience preferred.
• Strong MS Office and typing proficiency.
• Excellent organizational, communication and customer service skills.
• Ability to manage multiple tasks and maintain confidentiality.
• Professional presence aligned with bank standards.

Responsabilités

• Provide administrative and operational support to commercial lenders.
• Coordinate borrower documents and communication with credit administration.
• Assist with scheduling, loan information gathering, and inquiries.
• Maintain credit files, documentation, delinquency monitoring, and collateral tracking.
• Address borrower questions about payments and loan details.
• Coordinate and support commercial loan closings, including documentation review.
• Collaborate with attorneys, brokers, and internal teams on complex transactions.
• Manage multiple priorities while delivering excellent service.

Connaissances

Organization

Communication

Customer service

Discretion

Professional presence

Formation

High school diploma or equivalent

Outils

Microsoft Word

Microsoft Excel

Typing

Description du poste

Description

Join Mascoma Bank’s Commercial Lending team and support lenders and borrowers throughout the loan process. This role is key to delivering a seamless, high-quality experience while ensuring loan documentation and workflows are accurate, timely, and compliant.

What you'll do

• Provide administrative and operational support to commercial lenders.
• Coordinate borrower documentation and facilitate communication between lenders and credit administration.
• Support customer relationships by scheduling appointments, gathering loan information, and assisting with inquiries.
• Maintain credit files and assist with documentation, delinquency monitoring, and collateral tracking.
• Address borrower questions related to payments and loan details.
• Coordinate and support commercial loan closings, including documentation review and scheduling.
• Partner with attorneys, brokers, and internal teams on complex transactions.
• Manage multiple priorities, projects, and deadlines while providing excellent service.

What you'll bring

• High school diploma or equivalent required.
• Minimum of 2+ years of banking, lending support, or paralegal experience preferred.
• Strong Microsoft Office skills (Word, Excel) and typing proficiency.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple tasks and maintain confidentiality.
• Professional presence aligned with Bank standards.

Background and Credit Check

As part of our commitment to maintaining a secure financial institution, all final candidates will be required to successfully complete background and credit screenings as part of the hiring process. These screenings will be conducted in accordance with applicable laws and industry regulations.

Please note: Having a record on a background or credit report does not automatically disqualify you. We evaluate results on a case-by-case basis, considering their relevance to the role and any regulatory requirements.

Our Commitment to Belonging!

The communities served by Mascoma Bank consist of individuals from diverse backgrounds. Our employees likewise bring unique perspectives, experiences, and approaches to the bank. We strive to create a safe and welcoming environment for all who pass through our doors and a workplace that actively demonstrates mutual respect and trust, one of our core values. A truly inclusive culture leads to a sense of belonging and support for all team members and inspires innovation and creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach activities, and offering personal growth workshops and team-building opportunities. By embracing diversity, equity, and inclusion, we strengthen our communities and ourselves.

Mascoma Bank is proud to be an Equal Employment Opportunity and Affimative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics. To request reasonable accommodations, please contact [e-mail].

Mascoma Bank is an Affimative Action and Equal Opportunity Employer, M/F/D/V.