Commercial Customer Success Manager — Scale & Retention

Iru; Miami (FL); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work environment

100% medical & dental coverage

401(K) with company match

20 days PTO

Equity for full-time employees

In-office lunch stipend

Paid leave for new parents

Mental health benefits

Employee discounts

Onsite fitness center

Job summary

A leading AI-powered security firm based in Miami is seeking a Customer Success Manager. This hybrid role involves managing over 150 commercial customers, driving onboarding and adoption, and ensuring customer retention. Ideal candidates will have 1-3 years of SaaS experience and excellent communication skills. The firm offers a competitive salary and numerous benefits including medical coverage and 20 days PTO. Join a dynamic team that's shaping the future of IT security.

Qualifications

• 1–3+ years of customer-facing experience in SaaS or high-growth environment.
• Experience managing a high-volume book of business worth ~$2M–$5M.
• Strong prioritization and multitasking abilities.

Responsibilities

• Manage a high-volume portfolio of 150+ commercial customers.
• Drive onboarding, adoption, retention, and expansion.
• Lead training sessions and monitor product usage.

Skills

Customer-first mindset

Communication skills

Ability to multitask

Tools

HubSpot

Zendesk

Jira

Job description

A leading AI-powered security firm based in Miami is seeking a Customer Success Manager. This hybrid role involves managing over 150 commercial customers, driving onboarding and adoption, and ensuring customer retention. Ideal candidates will have 1-3 years of SaaS experience and excellent communication skills. The firm offers a competitive salary and numerous benefits including medical coverage and 20 days PTO. Join a dynamic team that's shaping the future of IT security.