Enterprise Customer Success Manager - AI Security Platform

Iru; Miami (FL); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work environment

100% medical, dental, and vision coverage

401(K) with 4% company match

20 days PTO

Wellness Week in July

Equity for full‑time employees

In-office lunch stipend

Paid leave for new parents

Mental health benefits

Fertility benefits

Employee discounts

Onsite fitness center

Free parking

Opportunities for career growth

Job summary

A leading technology firm in Miami is seeking a Customer Success Manager to engage with enterprise clients, driving retention and strategic value. This hybrid role emphasizes building executive relationships and fostering product adoption within high-value accounts. The ideal candidate has strong SaaS experience and proven skills in account management. Join a dynamic team committed to diversity and inclusion, offering a competitive salary and robust benefits package.

Qualifications

• 3–6+ years of customer success or account management experience in SaaS.
• Experience managing enterprise accounts (ARR $5M+, contracts $100K+).
• Proven ability to build executive relationships and drive strategic conversations.

Responsibilities

• Manage a portfolio of strategic enterprise accounts.
• Build and maintain relationships with executive stakeholders.
• Develop tailored success plans tied to customer business objectives.
• Lead onboarding, enablement, and executive business reviews.
• Drive product adoption and measurable ROI across organizations.

Skills

Customer success

Account management

Strong communication

Business acumen

Cross-functional collaboration

Job description

A leading technology firm in Miami is seeking a Customer Success Manager to engage with enterprise clients, driving retention and strategic value. This hybrid role emphasizes building executive relationships and fostering product adoption within high-value accounts. The ideal candidate has strong SaaS experience and proven skills in account management. Join a dynamic team committed to diversity and inclusion, offering a competitive salary and robust benefits package.